Privacy policy

Last Updated: 15 August 2025

Mauve Upcycling (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website mauveupcycling.com or purchase our products.

By using our website, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We may collect and process the following types of information:

a) Information you provide directly:

  • Name, email address, phone number, billing and shipping address
  • Payment information (processed securely through third-party payment providers; we do not store full card details)
  • Account registration details (username, password)

b) Information collected automatically:

  • IP address, browser type, device information
  • Pages you visit, time spent on the site, referring website
  • Cookies and tracking technologies (see Section 6)

c) Information from third parties:

  • Payment processors (e.g., PayPal, Stripe)
  • Shipping providers

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfil your orders
  • To provide customer support and respond to inquiries
  • To send order confirmations, updates, and promotional offers (only if you have opted in)
  • To improve our website, services, and customer experience
  • To comply with legal and regulatory requirements

3. Sharing Your Information

We will never sell your personal information. We may share your data with:

  • Service providers (payment processors, delivery companies, website hosting providers)
  • Legal authorities when required by law or to protect our rights
  • Analytics providers (Google Analytics, etc.) for site performance improvements

All third parties are required to keep your information secure and only use it for the purpose we specify.

4. Data Storage and Security

Your information is stored securely on servers within the European Economic Area (EEA) or trusted providers with adequate safeguards.
We take appropriate technical and organisational measures to protect your personal data against loss, theft, and unauthorised access.

5. Your Rights (GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (“right to be forgotten”)
  • Object to the processing of your data for marketing purposes
  • Withdraw your consent at any time

To exercise these rights, contact us at contact@mauveupcycling.com.

6. Cookies

We use cookies to improve site functionality, analyse traffic, and provide a better shopping experience. You can control cookie preferences in your browser settings. For more details, see our Cookie Policy.

7. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements.

8. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices or content of these websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.